Frequently Asked Questions
Everything you need to know about our natural skincare philosophy.
Are your products 100% organic?
Yes, all our products are formulated with certified organic ingredients sourced directly from Australian growers to ensure the highest purity and potency.
Do you ship internationally?
We currently ship across Australia and to selected international destinations including New Zealand, the US, and the UK. Shipping costs are calculated at checkout.
Is your packaging eco-friendly?
Absolutely. We use recyclable glass bottles and biodegradable shipping materials to minimize our environmental footprint and protect the planet.
What is your return policy?
We offer a 30-day money-back guarantee if you are not satisfied with your purchase. Products must be returned in their original packaging and at least half-full.
Are your products safe for sensitive skin?
Our formulas are designed with sensitive skin in mind, excluding harsh chemicals, synthetic fragrances, and parabens. We recommend a patch test before full use.
Are your products vegan and cruelty-free?
Yes, The Australian Organic is proud to be 100% vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients.